You can see the status of your refund on the Order history page ( learn more). Refunds are applied to the original payment option. Refunds are generally processed within 3–5 business days after we receive your item and find it eligible for a return. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. You can see the status of your return or exchange on the Order history page ( learn more). When we receive your item and find it eligible for a return, we’ll either ship you a replacement or issue you a refund. Please refer to Microsoft and the Australian Consumer Law for details of your rights under the Australian Consumer Law.įollow the instructions on the screen to get a prepaid shipping label for the return. If you can't get a prepaid shipping label for the return, contact support.
In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law.
Single items from within a bundle cannot be returned. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Digital gift cards and service/subscription cards may also be eligible for return (see Microsoft gift card terms and conditions). Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund.
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